Peeking beneath the cover of ‘The Uptime Institute Journal’ Last week, I noted that Uptime Institute would soon unveil the second issue of The Uptime Institute Journal. At the time, I was working with our art director, David Wilson, and executive editor Matt Stansberry to finalize the pages before shipping them to the printer. In a few minutes, I’ll get to see the first results of that work: print proofs. As editor, these, for me, are the first tangible results of months of work by many people, especially the authors, but also the technical editors, Lee Kirby and Rob Costa, and publisher Julian Kudritzki, as well as Matt and […]
Schuknecht leads Uptime Institute’s elite data center end user network. From the article:
Schuknecht said 73% of data center downtime is caused by human error. Human error includes poor training, poor maintenance practices and poor operational governance. He said an outage can be very stressful and damaging to morale, because jobs and compensation are often based on an organization’s availability goals.
Schuknecht also said that if an organization has a good investigation protocol in place, they can determine the root cause of the outage and identify steps to take in the short and long term. But that only works if you have an effective protocol in place.
There are some overlooked repercussions to an outage. For example, there is a regulatory penalty in financial industries. An outage can also erode a company’s competitive edge, like loss of business reputation within the industry and/or customer base. Where would you rather put your money? In the bank with no downtime or the one with repeated downtime? Most financial companies have processes in place to preserve or recover data; it’s the loss of transactional continuity that can cause the biggest problems.
What can data center staff do to avoid and mitigate system downtime? Schuknecht recommends establishing a good facilities and computing maintenance program for each piece of equipment, creating a staff training program that describes how and when to respond to downtime events, provide adequate funding levels for operating expenses to make sure everything works properly and institute a good governance program where site infrastructure is operated in accordance with manufacturer expectations.
In this video filmed at Uptime Institute Symposium 2011, Uptime Institute Executive Director Pitt Turner interviews Deutsche Bank Chief Infrastructure Architect Andrew Stokes about his organization’s decision to use 100% outside air cooling in a NYC data center. As Pitt points out in this video, the majority of the engineering and technical issues with outside air cooling have been resolved. But how do IT and data center facilities teams get the management approval to move forward from a legacy data center cooling solution to 100% outside air cooling?
In 2008, Fujitsu UK built a 7.5 megawatt data center in North London to service the company’s large outsourcing customers and to launch a cloud computing offering. The customers for these services were largely government and financial sector and demanded data center design and operational excellence, so Fujitsu decided to pursue independent certification of its new data center.
In this video, Fujitsu’s data center operations team discusses what they learned through the Data Center Tier Certification and Operational Sustainability processes. They also discuss the nature of providing trusted IT services as a cloud and outsourced data center provider.
The Fujitsu data center operations team also takes you on a virtual tour of this data center, explaining the various facilities components in detail, discussing the various decisions that went into the design.
Yevgeniy Sverdlik wrote an interesting article in Datacenter Dynamics about AT&T’s recently released 2010 Corporate Sustainability Report. Hats off to Sverdik for wading through the 80-page document to bring us the data center related content in the article: AT&T has set a goal to improve their energy efficiency by 17%, while compute-capacity requirements for its internal business grow 20% in 2011.
It’s worth noting that according to the 2011 Uptime Institute Inaugural Data Center Industry Survey, 45% of respondents said they were pursuing data center eefficency as a result of executive-level CSR requreiments.
Uptime Institute is now regularly publishing online videos: profiling data center leaders, commenting on new tools and metrics and showcasing data center operational excellence in its Network membership.