Mike Wills is Director of Facilities Management, Corporate Real Estate, BMO Financial Group and is responsible for facilities operations at BMO Financial Group including data centers, trade floors, contact centers, major office complexes, and the retail branch network. Under Mr Wills’ leadership, BMO has received industry-leading recognition, delivering 11 consecutive years of 100% IT component availability in its major data centers. Mr Wills has more than 30 years of IT and facilities management experience in the North American financial services sector and is internationally recognized for his thought leadership and knowledge in managing highly critical facilities.

In this video, Wills discusses how a diligent IT asset management program extended the life of BMO’s facility by four years. He also discusses how his organization restructured roles and responsibilities to create common language for data center management.

Wills’s work engendered a culture shift, creating a high reliability organization, and has had a positive impact beyond the data center.